Nigerians Rated The Highest Users of ATMs
Category: Business News

The study also shows that Nigerian bank customers have the highest banking sensitivity and are the second highest globally to close accounts based on poor experience.
EY’s Advisory Banking Sector Leader for Africa, Mr.
Colin Daley said in a statement that they came to the conclusion after sampling 32,000 bank customers in 43
countries including Kenya, Nigeria and South Africa.
"Nigerian bank customers have the highest level of trust for primary financial service providers in Africa and second globally behind India. Twenty-four per cent of Nigerian customers have experienced a problem with their banks that required resolution. Seventy-two per cent of customers were either very satisfied or satisfied with the response that they received. However, 28 per cent were less than satisfied
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